Q:  Is your website secure?

Shopping with your credit card and personal information with LabelQueen.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To check the security of your connection, look at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We even go the extra step and have contracted with McAfee to test our site daily and post the results on our home page.  LabelQueen.com is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

We are dedicated to providing you with a secure, worry-free shopping experience.

Can I place my order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person" when placing an order. Call us anytime Monday thru Thursday between 8:30 am and 4:30 pm and Fridays between 8:30 am and 1:00 pm Central time.

Our toll-free number is: 1-877-Kid-Label (543-5223).

 

Q:  What are my payment options?

 

We accept Visa, MasterCard, American Express, or Discover as forms of payment.   We are unable to accept credit cards on our site with international billing addresses as we are unable to verify the billing address.

 

Q:  Will I receive confirmation of my order?

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get a confirmation email check your "junk/spam" mail folder - it will probably be in there; otherwise, please send us an email and we'll provide you with a confirmation. 

Q:  Why would I want my child's photo on a name label?

Children that are yet unable to read can easily identify themselves in photos.   These labels are another method of minimizing germs and mix-ups.  The labels also help caregivers with more easily identifying the rightful owner of an item.  The added photo provides them with more than just a name.  Our labels can be used for identifying not only bottles, sippy cups and food containers but all types of items, including bats, rackets, helmets, sport bottles, camp gear, etc.

Q:  How many characters are allowed for personalization?

 

Photo Labels - up to 21 characters per line including spaces

Rectangle Labels - up to 22 characters per line including spaces

Mini-Rectangle Labels - up to 25 characters including spaces

Circle Labels - up to 21 characters per line including spaces

Rectangle Allergy Labels - up to 21 characters per line including spaces

Bag Tags - up to 22 characters per line including spaces

 

Q:  What are non-personalized allergy alerts used for?

 

Some parents use these to specifically label any food related storage containers or drink containers.  Extras can be used on children's clothes during the first few days of school/day care or on field trips so chaperones can be easily alerted to a child's allergy.

 

Q:  Can I choose a color other than white for the rectangle allergy labels?

 

Due to the serious nature of allergies, we did not want the allergy icons to get lost in a colored label.  We understand the need for caregivers to easily notice a label that has important information pertaining to a child's health.  Therefore, personalized rectangle allergy labels are on white labels with black font.  You do have the choice of font style.

 

Q:  Do the bag tags have graphics on both sides?

 

Yes, they have full colored graphics on both sides.  One side contains the contact information that the customer inputs and the other side is a design that incorporates icons in our design themes.

 

Q:  Can I choose a font style for my bag tag?

 

No, all bag tags are printed in comic sans font.

 

Q:  How long will it take for my labels to arrive?

 

All orders are processed in the order received, as fast as possible, with great attention to detail.  We strive to have your order shipped out and on its way to you within 3 to 5 business days.  We utilize the United States Postal Service for all shipments.  Please see the shipping tab for more information. 

 

Q:  Are Photo Labels and other labels dishwasher and microwave safe?

 

Yes, all of our labels have been designed and tested to withstand the rigors of a dishwasher and a microwave.  We use the best equipment and material, resulting in the highest quality of label possible.

 

Q:  Does the quality of photo I upload make a difference in the quality of the finished product?

 

Yes, the photo you provide is the photo that will be printed. You can upload a photo up to 2 MB.  For best results, we recommend you choose a photo that was taken from a camera with a high resolution.

 

Q:  Will you correct red eye or retouch my uploaded photo?

 

No, your photo will not be retouched.

 

Q:  I'm considering sending labels as a gift, what does the packaging look like?

 

Our products are shipped in a sturdy cardboard photo mailer with colorful Label Queen graphics.

 

Q:  Can I place a gift order with multiple shipping addresses?

Unfortunately our system will only allow for one shipping address per order. If you wish to make multiple gift orders please complete one order then re-enter our web site to complete second order and so on.

 

Q:  I want the same icon on all the labels? 

 

We can only produce labels as they are described.  You will receive the designs pictured in the theme that you have selected. 

 

Q:  Do you have a variety pack of different colors?

 

We do not have a variety pack of colors.  We have provided our packages with creative and colorful designed themes that are printed on one color of your choosing.

 

Q:  I have two children, can I half my order with child A's name and the other half with child B's name?

 

Unfortunately, we are unable to split orders.  You may consider ordering labels with your last name only so everyone in the family can use them.

 

Q:  When does sales tax apply?

 

We are required by law to charge sales tax on orders shipped to Texas addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

 

Q:  What is your cancellation policy?

Due to the personalized nature of our products, please follow the instructions below within 24 hours of placing your order if you wish to cancel.

Send an email, with your name and the order number and the item you are requesting a cancellation for to support@LabelQueen.com.  If you do not have email, you can also call us toll free 1-877-Kid-Label (1-877-543-5223).

Q:  What is your return policy?

We believe you will be completely satisfied with your order.  If we have made a mistake on your order, please let us know so we can remedy and correct your order.  If you are unhappy with your products for any other reason, simply send them back within 30 days and we will happily give you a full exchange or refund.

Q:  What if I can't find the answer to my question?

Please contact us at support@LabelQueen.com or call us toll-free at 1-877-Kid-Label (1-877-543-5223).